Frequent questions

What is Moreka Shop?

It is the direct Official Marketplace of the Manufacturer of the widest range of Cell Phone Accessories and Speakers with strict quality controls with home delivery anywhere in the Mexican Republic and abroad.

How can I register?

Any natural person who is of legal age can access the register page with their email and create a password, which they will always use to enter and have access to the record of their purchases, information on their rewards and other promotions.

Where does Moreka Shop provide its services?

Throughout the Mexican Republic and abroad through international shipments.

What are the delivery times?

Due to measures adopted by the pandemic, delivery times are stipulated by the parcel of your choice where it may be urgent the next day, you have the option to choose the parcel of your choice based on delivery time and weight, the price change insurance you will find the most suitable service for your needs.

What is the shipping cost?

This varies according to the delivery time and the service provider. We offer a wide variety of providers. Please see this information in the shopping cart before paying. We will display the options available to your destination.

What payment methods do you accept?

We accept the following forms of payment:
Bank transfers
Coming soon convenience stores.

Can I pay with any currency?

Yes, on our page you have the option to choose the currency of the Country where you are.

Can I pay with cash deposit or transfer?

Yes, you can make deposits in cash and transfers, at the end of the purchase the page will provide you with the details of the accounts and instructions to report the deposit, after it is validated we will confirm by email or by any other means that you have provided us with the which can be WhatsApp, Messenger or email.

What should I do after paying by deposit or transfer?

Send the payment receipt along with your order number to our number +52 33 33 112485 and to our email

How can I know the status of my order?

Our platform offers you a tracking system where, at the time of completing your purchase, you can request that we keep you informed of the status of your order by the following means: a) email b) WhatsApp c) Messenger in case you have not requested that we inform you by any of these means, you can write to our numbers + 52 33 33210878 and to our email , to know the status of your order.

What should I do if I deserve a special request?

Write to our numbers + 52 33 3321 0878 and to our email and let us know your request and we will make you an interesting proposal

Can I Get Special Volume Pricing?

The platform offers you free shipping on purchases over 500 pesos, we have a special section to register you as a distributor, we would appreciate it if you fill out the form for an executive to contact you and we will give you preferential prices after registering, the form will be You can find it at the bottom of the page in the distributors section.