Shipping & Returns
SHIPPING: We handle different shipments based on the amount of the purchase.
- Purchases of less than $499 will be quoted the shipment according to the customer's choice, at the time of payment several packages are offered with different delivery times where you can choose the one of your preference.
- If the amount of your purchase is greater than $499 and less than $2,500, shipping is Free.
- If the amount of your purchase is greater than $2,500, shipping is charged at $220 for a box of up to 30 kilos or 30 Volumetric kilos, whichever is greater. In case of exceeding that weight or requiring more boxes, these will be charged separately, it could there will be an additional charge for extended area, regardless of the amount of purchase, the packages will be sent by FEDEX Terrestrial with an approximate time of 3 to 5 business days, in case there is any additional charge for the aforementioned, we will contact you to request payment, we have several means of payment independent of the initial purchase, either by OXXO, SPEI, credit card, convenience stores, etc., The order will not be processed until 100% is paid, including shipping. In the event that Estafeta does not reach the destination, we can offer other means of shipment that will be quoted for your approval and payment.
- RETURN Return procedure Unless otherwise established in the particular conditions of sale, all Products purchased at Moreka Shop may be returned and reimbursed, provided that the Customer notifies Moreka Shop in writing of his intention to return the Products purchased within a maximum period of 10 (ten) calendar days from the date of delivery of the order, indicated by the courier and parcel company that delivered it, in the corresponding tracking guide, and provided that the Client complies with the rest of the the Conditions of Sale Moreka Shop. Once the period of 10 (ten) calendar days has ended, Moreka Shop will not accept returns for Product purchases. The Client will not be entitled to the return of Products purchased in the following cases: (i) in the case of Products made according to the Client's specifications or clearly personified; (ii) sound or video recordings, discs, iPad or iPhone accessories, electronics, computer programs, creams, cosmetics and perfumes that have been unsealed by the Client, as well as computer programs, supplied electronically, capable of being downloaded or reproduced immediately for permanent use, and (iii) daily press, periodicals and magazines. For reasons of hygiene and health, Moreka Shop will not accept returns of articles or underwear, erotic articles and food. Moreka Shop will only accept returns when the following requirements are met: 1. The Product must be returned in the same state in which it was delivered and its original packaging and labeling must be kept, as far as possible. In the case of bulky Products, it will be essential to keep the original packaging. 2. The shipment must be made using the same box or envelope in which the Product was originally sent, or failing that, in a similar format that guarantees the return in perfect condition. 3. A copy of the return receipt must be included, which can be printed from the Website, inside the package, where the returned Product(s) and the reason for the return are also marked. In order to facilitate the return process for Users and/or Customers and to be able to properly monitor it, Moreka Shop establishes as the only return procedure where the customer sends the product to our Distribution center in Guadalajara on their own. findable on the Website. If the reason for the return is attributable to Moreka Shop (it is not the one that the Client had requested), the use of this service will be free for the Client in question. If the reason is another (the Products were delivered correctly but they are not to the Customer's liking or the Guarantee applies), Moreka Shop will pay the cost of the Products except the return shipping costs, which are currently MXN$220.00. The respective refund will be made through the same payment method that the Client used to make the purchase. In the event that the client requires that the product be sent to him due to a Warranty issue, we need to receive the damaged product for evaluation, then we will send the new product at no cost. Customer Refunds The return of the Product(s) will give rise to a refund equal to the cost of the returned Product(s), less the cost of the service that may be applicable. Only in the event that the Products delivered are incorrect, Moreka Shop will also reimburse the Customer for the corresponding shipping costs. Returns and partial cancellations will result in partial refunds. Moreka Shop will manage the refund as soon as possible through the same payment method that the Client has used to make the purchase, from the confirmation of arrival at the warehouse of the returned order. Depending on the payment method and the bank, the terms to see the refund reflected may vary. If in 14 (fourteen) calendar days it is still not possible to view the refund, we recommend that the Client contact their bank.
- WARRANTY OF THE PRODUCTS PURCHASED Moreka Shop acts as a manufacturer of our Moreka and Onneka Brands, the rest of the brands are distributors or wholesalers that guarantee that the Products that are sold on the Website and/or App work correctly and are free of defects and hidden defects that may make them dangerous or unsuitable for normal use. Notwithstanding the foregoing, the use that each Client gives to the Products is their sole responsibility, without any responsibility of Moreka Shop. The contractual guarantee usually offered is 90 (ninety) days through the respective provider, although it is possible that this depends on the manufacturer or provider and is issued and endorsed by them, so Moreka Shop does not assume any responsibility regarding said guarantees and the Customer must directly contact the supplier or manufacturer of the Product in question to make said guarantee effective. Once the Client has received the Product, it will have an informative brochure of the brand, sufficient instructions for the correct use and installation of the Product and all the information on the guarantee that its manufacturer has conferred. No Client may request a more extensive guarantee from Moreka Shop than that indicated therein. In such cases, Moreka Shop will not be obliged to answer for said guarantees, nor collect the damaged Product(s), so the Client must contact and go directly to the after-sales service of the supplier or manufacturer of the Product in question. In this sense, Moreka Shop will carry out the actions aimed at providing Clients who request it, the contact details of said service and will provide Clients with sufficient information for the presentation of the pertinent claims. The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the instructions of the supplier or manufacturer. Products modified or repaired by the Client or any other person not authorized by the supplier or manufacturer are excluded from the guarantee. The guarantee will not apply to apparent defects and conformity defects of the Product, for which any claim must be made by the Client and/or User in question within 7 (seven) days following the delivery of the Products. The guarantee will not cover Products damaged by improper use.
- RESPONSIBILITY OF MOREKA SHOP Without prejudice to the provisions of the applicable regulations, the responsibility of Moreka Shop in relation to the Products purchased through the Website and/or App, will be limited to the purchase price of said Products.
- APPLICABLE LAW AND JURISDICTION These Moreka Shop Conditions of Sale are governed by the legislation of the United States of Mexico. In the event of controversy or disagreement arising from these Moreka Shop Conditions of Sale and for the resolution of any conflict, the parties agree to submit, waiving any other jurisdiction or jurisdiction to which they may be entitled, to the competent courts based in the City Guadalajara, Jal. Mexico.